English
EλληνικάAt Care Boxes, we are committed to ensuring your satisfaction. Under European Union consumer protection law, you have the right to return your order within 14 calendar days from the date you receive your goods, without providing any reason.
Conditions for Returns:
- The product must be returned in its original, unused, and unopened condition
- The return period of 14 days starts from the day after you receive the goods
- You must notify us of your intention to return the product within the 14-day period. You can do this by email or through our website’s contact form.
Return Process:
1. Contact us to inform us of your return request.
2. Prepare the product for return, ensuring it is in its original condition, packaging, and includes any accessories, manuals, etc.
3. Ship the product back to us. The return shipping cost is generally your responsibility unless the item was faulty or incorrect.
Refunds:
Once we receive the returned product, we will process your refund within 14 days. The refund will be issued to the same payment method used during the original transaction.
Please note: Certain products, such as sealed cosmetics or hygiene items, may not be eligible for return if opened, due to health and safety regulations.
For any further questions or assistance, please contact our customer service team at [email/contact form].